Refund policy

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Return & Refund Policy

Return and Refund Policy β€” BGGlams

1. Returns for Change of Mind

Returns due to a change of mind are accepted within 3 days of receiving the order, provided that the product is:

  • new and unused;
  • unopened and unsealed;
  • in its original packaging;
  • in a condition suitable for resale.

For hygiene reasons, makeup products, false eyelashes, sponges, and other products that have been opened, used, or unsealed are not eligible for a return due to a change of mind.

Return shipping costs are the customer’s responsibility for voluntary returns. Original shipping fees are non-refundable, except where required by law.

2. Defective, Damaged, or Incorrect Products

If you receive a product that is defective, damaged upon delivery, or different from the product ordered, please contact us at gbglams@gmail.com with your order number and, if possible, photos of the product and packaging.

After verification, BGGlams will provide the appropriate remedy in accordance with applicable law, which may include a repair, replacement, or refund.

Where the law requires the product to be returned, return shipping costs will be covered by BGGlams.

3. Returning a Product

For voluntary returns due to a change of mind, the customer is responsible for the return shipping costs.

For defective, damaged, or incorrect products where BGGlams is responsible for the return costs, BGGlams will provide the customer with the appropriate return instructions.

The customer should not ship a defective, damaged, or incorrect product back without first contacting BGGlams.

4. Refunds

When a refund is applicable, it will be processed after the returned product has been received and inspected, unless applicable law provides otherwise.

Refunds will, whenever possible, be issued to the same payment method used for the original purchase.

The time required for the refund to appear in your account may vary depending on your financial institution.

5. Order Cancellation

Cancellation requests may be submitted to gbglams@gmail.com as soon as possible.

If an order has already been prepared or shipped, cancellation may no longer be possible depending on the circumstances. However, any cancellation or resolution rights provided by law remain applicable where applicable.

6. Delivery

The customer is responsible for providing a complete and accurate delivery address.

If a package is delayed, lost, damaged, or not received, please contact BGGlams at gbglams@gmail.com so that we can carry out the necessary checks with the carrier.

Any rights and remedies provided by law remain applicable depending on the circumstances.

7. Legal Rights

This policy does not limit any rights or remedies granted to consumers under applicable QuΓ©bec laws, including legal warranties and rules applicable to distance contracts.

Contact

BGGlams
Email: gbglams@gmail.com