Refund policy

Return & Refund Policy

We want you to be completely satisfied with your purchase.

For hygiene and safety reasons, makeup products, false eyelashes, makeup sponges, and any items that have been opened, used, or unsealed are not eligible for return or refund.

Unused makeup accessories in their original packaging and in perfect condition may be eligible for a return within 7 days of receiving your order.

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving your order at gbglams@gmail.com. Be sure to include your order number and attach clear photos of the item in question.

After reviewing your request, BG Glams may offer a replacement, store credit, or a refund, depending on the circumstances.

Approved refunds will be processed to the original payment method within 5 to 10 business days.

Shipping fees are non-refundable unless the error was caused by us.

Orders cannot be cancelled once they have been processed or shipped.