Shipping policy
Shipping Policy
At BG Glams, we carefully prepare every order to provide you with the best possible shopping experience.
Order Processing
Orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order has been shipped, you will receive a confirmation email with tracking information, when available.
Shipping Times
Delivery times vary depending on your location and the shipping carrier selected.
Shipping times are estimates only and may be affected by circumstances beyond our control, including weather conditions, carrier delays, or peak shipping periods.
Free Shipping
We offer free shipping on all orders of CAD $100 or more (before taxes and after discounts have been applied).
For orders under CAD $100, shipping costs are calculated at checkout.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
BG Glams is not responsible for delays, lost packages, or additional charges resulting from incorrect or incomplete shipping information.
Lost or Damaged Packages
If your package is lost, damaged, or you receive an incorrect item, please contact us within 48 hours of delivery at:
Please include your order number and photos of the item(s), if applicable.
Undeliverable Packages
If a package is returned to us due to an incorrect address or because it was unclaimed, additional shipping fees may apply to reship your order.